Americans With Disabilities Act

The City of Lemon Grove is committed to ensuring all people's access to facilities, programs and services.

The City encourages those who require special accommodations to access, attend, and/or participate in all City meetings, activities, programs or services.  Please contact the relevant department for a reasonable accommodation. 

The California Relay Service is available for the hearing impaired by dialing 711.

The City of Lemon Grove is committed to providing equal access for all.

This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA")/Section 504 of the Rehabilitation Act 1973 (Section 504). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Lemon Grove. The City’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of grievant and location, date, and description of the problem. Written complaints should be signed by the grievant or his/her/their authorized representative. Alternative means of filing grievances, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her/their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Portland Bates
ADA/504 Coordinator
City of Lemon Grove
3232 Main Street
Lemon Grove, CA 91945
Phone: (619) 825-3827
Fax: (619) 825-3804
Email: pbates@lemongrove.ca.gov 
TTY: California Relay at 7-1-1

Within 15 calendar days after receipt of the complaint, Portland Bates or his designee will contact the grievant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the discussion, Portland Bates or his designee will respond in writing, and where appropriate, in a format accessible to the grievant, such as large print, Braille, or audio tape. The response will explain the position of the City of Lemon Grove and offer options for substantive resolution of the complaint.

If the response by Portland Bates or his designee does not satisfactorily resolve the issue, the grievant and/or his/her/their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager, or their designee.

Within 15 calendar days after receipt of the appeal, the City Manager or their designee will contact the grievant to discuss the complaint and possible resolutions. Within 15 calendar days after the discussion, the City Manager or their designee will respond in writing, and, where appropriate, in a format accessible to the grievant, with a final resolution of the grievance.

All written complaints received by Portland Bates or his designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City for at least three years.

Notice of Nondiscrimination based on Disability under the ADA Act and Section 504 of the Rehabilitation Act of 1973

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973, the City of Lemon Grove will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment

The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all of the regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication

The City of Lemon Grove will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Lemon Grove’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.  

Modifications to Policies and Procedures

The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services and activities.  For example, individuals with service animals are welcomed in City of Lemon Grove offices, where pets are generally prohibited.  

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of City of Lemon Grove, should contact the ADA/504 Coordinator as soon as possible but no later than 72 hours before the scheduled event.  

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden. 

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy. 

Complaints that a program, service, or activity of City of Lemon Grove is not accessible to persons with disabilities should be directed to: 

Portland Bates, ADA/504 Coordinator

City of Lemon Grove
3232 Main Street
Lemon Grove, CA 91945
Email:  pbates@lemongrove.ca.gov 
PH: (619) 825-3827, FAX: (619) 825-3804
California Relay at 7-1-1 (Free Relay Service)

The City of Lemon Grove will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.